A. Privacy Policy

1. Information We Collect

We may collect the following types of information when you interact with our website, mobile application, or services:

1.1 Personal Information

• Full name, age, gender, and date of birth
• Contact details including phone number, email address, and home address
• Emergency contact information
• Government-issued identification details (where required for verification)

1.2 Health & Medical Information

• Medical history, diagnoses, prescriptions, and treatment records
• Health monitoring data collected through iCam devices or remote monitoring tools
• Caregiver notes and clinical assessments

1.3 Technical & Usage Information

• IP address, browser type, and device information
• Website usage data, pages visited, and session duration
• Cookies and similar tracking technologies

2. How We Use Your Information

The information we collect is used solely for legitimate healthcare and service-delivery purposes, including:

• Providing and coordinating home health care services
• Communicating with patients, families, and healthcare providers
• Maintaining accurate and up-to-date medical records
• Processing payments and managing billing
• Improving our services, website, and patient care outcomes
• Complying with applicable laws and healthcare regulations in India
• Sending service-related communications and appointment reminders

3. Sharing of Information

icams Home Health Care does not sell, rent, or trade your personal or medical information to third parties. We may share your information only in the following circumstances:

• With licensed medical professionals, nurses, or caregivers directly involved in your care
• With diagnostic labs, hospitals, or referral partners as required for treatment
• With payment processors or financial institutions for billing purposes
• With government or regulatory authorities when required by law or court order
• With technology service providers who assist in delivering our digital services, under strict confidentiality agreements

4. Data Security

We implement industry-standard security measures to protect your personal and medical information, including:

• Encrypted data storage and transmission (SSL/TLS protocols)
• Role-based access control — only authorised personnel can access patient records
• Regular security audits and system updates
• Staff training on data privacy and confidentiality obligations

Despite our best efforts, no system is completely secure. In the event of a data breach that may affect your rights, we will notify you promptly as required under applicable law.

5. Data Retention

We retain personal and medical information for as long as necessary to fulfil the purposes described in this Policy and as required by applicable laws and regulations. Medical records are typically retained for a minimum of 7 years from the date of last service, in accordance with Indian healthcare regulations.

6. Your Rights

As a patient or user of our services, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your data, subject to legal and regulatory obligations
• Withdraw consent for non-essential data processing at any time
• File a complaint with the relevant data protection authority

To exercise any of these rights, please contact us at the details provided at the end of this document.

7. Cookies & Tracking

Our website uses cookies to enhance user experience and analyse site traffic. You may adjust your browser settings to decline cookies; however, this may affect certain features of our website. We do not use cookies to collect sensitive health information.

8. Children's Privacy

Our services may include care for minors. When providing services to patients under the age of 18, we collect information from and communicate with a parent or legal guardian. We do not knowingly collect personal data from children for any purpose other than direct care.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. The revised Policy will be posted on our website with an updated effective date. Continued use of our services after such changes constitutes your acceptance of the revised Policy.